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Die toepaslikheid van transaksionele analise as 'n opleidingsmetode om die interpersoonlike vaardighede van toesighouers te verbeter

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dc.contributor.author Werner A en
dc.date.accessioned 2016-09-22T07:16:46Z
dc.date.available 2016-09-22T07:16:46Z
dc.date.submitted 1997 en
dc.identifier.uri http://hdl.handle.net/20.500.11892/10349
dc.description.abstract Supervisors play a keyrole in the maintenance of a healthy industrial climate in the organisation. The aim of this study is to determine whether Transactional Analysis (TA) can be used effectively to develop the interpersonal skills of supervisors. The research methodology for this study comprised the following: Firstly, the skills needed by supervisors for effective interpersonal relations were identified and described. Various learning approaches, including TA, suitable for the attainment of these skills, were discussed and evaluated. Secondly, the interpersonal skills of a group of 30 supervisors were measured by means of a measuring instrument. A similar measuring instrument was completed by a subordinate of each supervisor. Thirdly, the experimental group of supervisors was subjected to a training course, where the principles of TA were learned and applied. Immediately after the conclusion of training and three months thereafter, the measuring instrument was filled in again to determine whether any learning has taken place. Fourthly, the results were satistically analysed and interpreted. In the final phase recommendations were offered. Training in TA has definitely a positive influence on the interpersonal relations of supervisors. It leads to more problem-solving behaviour and less critisizing behaviour. However, subordinates did not observe any changes in the behaviour of supervisors. en
dc.language Afrikaans en
dc.subject Psychology en
dc.subject Industrial psychology en
dc.title Die toepaslikheid van transaksionele analise as 'n opleidingsmetode om die interpersoonlike vaardighede van toesighouers te verbeter en
dc.type Masters degree en
dc.description.degree MA en


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