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The process innovation imperative and the software producing organisation

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dc.contributor.author Van Zyl JA en
dc.date.accessioned 2016-09-22T11:14:14Z
dc.date.available 2016-09-22T11:14:14Z
dc.date.created 1998 en
dc.date.submitted 2001 en
dc.identifier.uri http://hdl.handle.net/20.500.11892/106396
dc.description.abstract This is the era of differentiation and innovation through specialization. In this hyper-competitive environment, differentiation can only be achieved by having mechanisms to innovate better processes and products that are specialized, hence narrowing the scope of delivery. <br><br> Whereas software engineering standards focus on the direct delivery of software, they sometimes fail to connect with the realities of commercial business. It is clear that many additional concepts are needed in the software producing community. Organisations that produce software for commercial or internal consumption therefore face many challenges in their pursuit of successful systems delivery. <br><br> A multitude of concepts used in the business world are missing in the software engineering domain. These include concepts such as new product development, decision-making, people development, organizational structure design and management related processes. The momentum that already exists in the general management and software engineering fraternities, as we know them today, has ingrained common thinking practices. These practices are not easily challenged. <br><br> This research reveals a number of critical topics that must be addressed when dealing with software engineering processes. The thesis aims at bringing relevant management thinking closer to software engineering management practices. <br><br> In order to understand the relevance of delivering software systems, two dimensions are always present, namely: "product innovation" and "process innovation". Each of these dimensions deals with different aspects of discontinuous and continuous innovation. There needs to be harmony between the dimensions of product invention and product commercialisation. Yet Software Engineering related Bodies of Knowledge - such as the ISO/IEC JTC1 Software Engineering Standards, SWEBOK (Software Engineering Body of Knowledge) and SEBOK (Software Engineering Institute) - fail to include the critical dimensions required to produce commercial products and the principles needed to invent processes. On the other hand, quality related bodies have been the key to tying together a number of the missing elements; these include: International Standards Organization (ISO), Software Engineering Institute (SEI), Quality Assurance Institute (QAI), Association for Computing Machinery (ACM) and Institute of the Electrical and Electronics Engineers (IEEE). <br><br> This thesis proposes various conceptual models that can be used to facilitate process innovation. This innovation can be driven via Formal or informal processes that can be used to facilitate product innovation. In order to achieve a common view of the "process innovation" related models, the ISO/IEC TR15504 framework was used. It was found that the framework has sound concepts but that the models covering the process dimension were incomplete. The model needed to be extended to facilitate process innovation related dimensions (generally speaking, these only exist as informal processes in most organizations). Other models show similar shortcomings; these include the Capability Maturity Model and Capability Maturity Model Integration. <br><br> The result of this research is that formal processes, such as those presented in ISO/IEC TR 15504, do not dampen innovation, nor slow down creativity, but are incomplete in facilitating innovation. The research indicates that product innovation increases when the models presented in this thesis are used. "Process Innovation" is the fundamental concept needed to facilitate revolutionary and evolutionary process development breakthroughs in organisations that wish to remain competitive. en
dc.language English en
dc.title The process innovation imperative and the software producing organisation en
dc.type Doctoral degree en
dc.description.degree PhD (Elec Eng) en

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