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A case study - Pick 'n Pay : a comparative study of a corporate outlet and a franchised outlet at the Pick 'n Pay group

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dc.contributor.author Greenspan S en
dc.date.accessioned 2016-09-26T06:59:49Z
dc.date.available 2016-09-26T06:59:49Z
dc.date.submitted 1998 en
dc.identifier.uri http://hdl.handle.net/20.500.11892/179840
dc.description.abstract Examines the concept of franchising, investigating the advantages and disadvantages of franchising for the franchisee. This report explores the interplay of structure, people and systems with reference to the 7-S framework and Quinn's Competing Values framework. The values espoused by management within a respective outlet have been assessed. The research has found that the franchisee is reluctant to spend money on personnel, preferring to spend money on an area that will give him the quickest return. This may be because of a lack of formal education or training or insight into the benefits of these processes. It has been found that the manager is totally driven by the impetus from head office. This style of management affects the functioning of the employees as they do not see him as an authoritative figure, because they know that the ultimate decision will be made at head office. This research concludes that the values espoused by management have distinct effects on the human resources within the specific outlets researched. However, there is no one superior methodology to influence the performance of employees. In general it can be seen that there is no perfect organisational type. Each organisation is unique as a result of unique individuals managing their outlets and espousing values according to what they believe is the best way to stimulate the performance of their employees. This is not to say that management cannot improve on and learn new methods and techniques of guiding, regulating and managing their employees. en
dc.language English en
dc.subject Business administration / Business leadership en
dc.subject Business management and policy en
dc.title A case study - Pick 'n Pay : a comparative study of a corporate outlet and a franchised outlet at the Pick 'n Pay group en
dc.type Masters degree en
dc.description.degree MBA en


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