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A case study analysis of the implementation of a service management framework in the South African ICT sector

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dc.contributor.advisor Sewry DA, Prof en
dc.contributor.author Benyon RV en
dc.date.accessioned 2016-09-22T08:03:33Z
dc.date.available 2016-09-22T08:03:33Z
dc.date.created 2006 en
dc.identifier.uri http://hdl.handle.net/20.500.11892/19814
dc.language English en
dc.subject Business administration / Business leadership en
dc.subject Business management and policy en
dc.subject Business administration / Business leadership en
dc.subject Management and information systems en
dc.title A case study analysis of the implementation of a service management framework in the South African ICT sector en
dc.type Doctoral degree en
dc.description.degree PhD en


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