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Improving the economic competitiveness of South African Agribusiness firms : the role of ISO 9000 quality assurance standards

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dc.contributor.advisor Ortmann GF, Prof en
dc.contributor.author Turner CR en
dc.date.accessioned 2016-09-22T10:15:40Z
dc.date.available 2016-09-22T10:15:40Z
dc.date.created 1998 en
dc.date.submitted 2000 en
dc.identifier.uri http://hdl.handle.net/20.500.11892/81179
dc.description.abstract Focuses on quality issues amongst agribusiness firms, especially the experiences with the ISO 9000 quality assurance standards. A postal survey has been conducted to establish the extent of the adoption of the ISO 9000 quality assurance standards, reasons for certification and the costs and benefits of adopting these standards. Almost 36% of the respondent firms are ISO 9000 certified. The most important factors that influence certification are the desire to improve customer service, a basis for quality improvement and the need to improve operational efficiency. Certification has had a positive effect on most performance indicators. Total costs of achieving ISO 9000 certification do not exceed 1.02 % of turnover. Cost economies are evident for large firms. Discriminant analyses have been conducted to identify and rank factors that distinguish between firms that have adopted the ISO 9000 standards, those which have adopted alternative quality assurance systems, and those operating without any formal quality assurance standards. Results reveal that ISO 9000 certified firms tend to be larger, established firms. Most non-ISO 9000 certified firms have adopted an alternative quality assurance system. Firms with no recognised form of quality assurance tend to be cooperatives involved in service provision. en
dc.language English en
dc.subject Economics en
dc.subject Agricultural economics en
dc.title Improving the economic competitiveness of South African Agribusiness firms : the role of ISO 9000 quality assurance standards en
dc.type Masters degree en
dc.description.degree MAgric en


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